1. User-Submitted Stories
Users may submit stories about vehicles they have owned, driven, serviced, inspected, or otherwise have real knowledge about. Users agree to submit information that is true to the best of their knowledge.
2. Prohibited Content
False information, spam, scams, threats, harassment, hateful content, private personal information, revenge posts, or content that creates safety, legal, or privacy concerns may be removed or restricted.
3. No Verification Guarantee
VIN Story does not guarantee that owner-submitted stories are complete, accurate, current, verified, or free from mistakes. Stories are opinions and experiences submitted by users.
4. Vehicle Buying and Selling Decisions
VIN Story is only one information source. Before buying or selling a vehicle, users should review official vehicle history records, inspect the vehicle, verify title information, and use a qualified mechanic or professional inspector.
5. Paid VIN Reports
A paid VIN report unlocks full user-submitted stories for the selected VIN for the listed access period, currently 30 days. Payment does not guarantee that a VIN has stories, that stories are complete, or that the information will change after purchase.
6. Refund Policy
Because VIN reports provide digital access after payment, purchases may generally be treated as final once access is delivered. Users may contact support if there was a technical error, duplicate payment, or access problem. Refund decisions may be reviewed case by case.
7. Story Reporting and Moderation
Users may report stories they believe are false, abusive, private, or otherwise problematic. VIN Story may review, edit, remove, restore, restrict, or flag stories and accounts as needed for safety, legal, quality, or moderation reasons.
8. Account Responsibility
Users are responsible for keeping their login information secure and for activity connected to their account. Users should use a strong password and contact support if they believe their account has been accessed without permission.
9. Service Changes
VIN Story may update features, pricing, access periods, moderation rules, and these terms as the service improves. Continued use of the app means the user accepts the updated terms.
10. Contact
For support, refund questions, story disputes, privacy questions, or account issues, contact VIN Story support using the Contact Support screen in the app.